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Services

Managed IT, support, security, networking, cloud, backup, and phones — the full stack, from one accountable local firm.

A technician patching cables into a network switch

Managed IT

Your computers and network, watched and kept up to date — patching, monitoring, and maintenance handled before small issues become outages. Managed plans are built in three tiers — Essentials, Business, and Premium Business — so coverage matches the way your business actually runs, from the non-negotiable security floor up through full device management and priority response.

  • Monitoring on every managed machine
  • Patching and updates handled for you
  • Antivirus and multi-factor sign-in on every plan
  • One monthly relationship — no surprise labor bills
Help desk cubicles — rows of support workstations with headsets ready

Help Desk & Support

When something breaks, your team calls one number and reaches people who know their systems. Most problems are fixed remotely in minutes; when hands are needed, we come to you. Every request becomes a ticket, every ticket gets worked to done — nothing lives in somebody’s memory.

  • Phone, email, and ticket support
  • Remote fixes first, on-site when it counts
  • Response-time standards by priority — urgent means urgent

Cybersecurity

Security is not a product; it is a stack, and partially secured is not an option. Every Henschel security bundle layers endpoint protection, multi-factor authentication, email security, and managed password vaults — scaled by plan, with device management added at the top tier.

  • Endpoint protection on every computer (Webroot & SentinelOne)
  • Duo multi-factor authentication for Microsoft 365, VPN, and servers
  • Email security that stops phishing before it reaches your staff
  • Bitwarden password vaults for the whole team
Networking

Networking

A properly designed network is an elegant thing — it just works. We design, install, and document business networks of every size: firewalls, switching, and Wi-Fi from Cisco Meraki, Fortinet, and SonicWall, plus the cabling and on-site smart hands to put it in right.

  • Network design, installation, and full documentation
  • Business Wi-Fi that covers the whole building
  • Secure remote access for staff who work from anywhere

Cloud & Microsoft 365

Microsoft 365 is the backbone of the modern office — when it is set up right. We sell, configure, secure, and support it, and our migration service moves you there without the mess: first we scrub every mailbox clean, then we migrate on a written plan, then we manage it going forward. Scrub → Migrate → Manage. Every migration starts with a full evaluation and a fixed written quote.

  • Microsoft 365 licensing, setup, and security hardening
  • Email scrubbing — no junk mail migrates, ever
  • Staged migration with calendars, contacts, and files intact
  • 14 days of post-migration hypercare included

Backup & Disaster Recovery

Hardware fails, people click the wrong link, buildings have bad days. Automatic cloud backup keeps a clean copy of your data off-site, and a written recovery plan — tested, not just filed — gets your business back up fast.

  • Automatic, monitored cloud backup
  • Recovery plans sized to how long you can actually be down
  • Backups verified — a backup that has never been tested is a hope, not a plan

HStream — Phone Service

HStream is Henschel’s own phone service, delivered through Henschel Communications — modern VoIP with desk phones, mobile apps, and auto-attendants. We offer every type of system, on the platform that fits you best: 8x8, Microsoft Teams Phone, 3CX, RingCentral, or our own white-label service on CoreDial. One number can ring your office, your cell, and your team — wherever the work is. See HStream and the partnerships behind it →

  • New systems, number porting, and full setup
  • Desk phones, softphones, and mobile apps
  • One local call when anything needs changing

Our warranty

Every Henschel service carries a 30-day warranty window: tickets and issues within the scope of the work get free triage for 30 days after delivery. We stand on our work.

Talk to the people who will actually do the work.

Call and the owner answers — or start with a free IT systems evaluation and we will come to you.

Call 855-IT-PROBLEM Request an Evaluation

Have a computer problem? Call 855-IT-PROBLEM. The owner answers.